Bursky Locksmith

Amazing customer service. they had stated that the wait would have been about 1-1.5 hours because they with busy with another customer but when we told them that we had kids in the car they came quicker. Luis was very reassuring with me and very professional. I would absolutely recommend this company!

Very professional, efficient and thorough job. I would recommend to those in need of locksmith work.

What a company, very very professional. Very quick, locked my self out of my service vehicle on roxbury st in dudley Sq, from the time I made the phone call to the time the tech showed up was less then 40 minutes. I hope I never lock myself out again but if I do I know who to call.

Great communication throughout, easy to schedule. Excellent service call, took care of a challenging repair with ease.

I called Bursky and they came that same day; what a relief since our door would no longer lock (not good in the city). Sean (locksmith) was professional, prompt and explained all that he was doing thoroughly. He even had me use the new lock several times myself to ensure I was comfortable. Great service, I highly recommend!

Locked myself out of my apartment during Labor Day weekend. Called them up and they sent out a technician to help. My building is fairly old so the door was a bit tricky, but the Luis took the time he needed to and did a great job. Would definitely use them again! Although, personally, would really love to remember my keys and never see them again. It's interesting to see the other reviews because I had a great experience.

They tell you up front it's $100 at minimum for a lock out, more if it's a difficult job. Once they arrive and look at the lock, they quote you before they start the job. If you decide the quote is too high and you don't want them to complete the job, you pay a $35 service call visit fee to cover the time it took them to drive there and provide the quote.

They were very flexible with my change in schedule, and were prompt with arriving at the time we planned. The service was done efficiently, and the individual performing the service was very friendly and professional. Highly recommend!

I had lost my keys in Boston common, and had to call to have a key made for my car, as the key I lost was my spare. They were polite on the phone and able to answer every question right away. They called with an ETA, and ever tried to find someone who could make it there sooner. Luckily I found my keys, and had to call and cancel, and I was afraid they might be mad but the guy I spoke with was very happy. Overall great experience, many people you speak with over the phone are very rude don't have any customer service skills, but that is not the case with this place.

Great customer service and workmanship. Mike is the best and took care of everything for me. 5 star

The guy that was sent came as soon as he could, even in the midst of traffic, and was able to help me out as I locked myself out the apartment. He did so real quickly! My door was open in less than 5min. Would recommend 10/10, thank you, once again!

Quick, friendly service. They called every step of the way with updates. The locksmith was able to complete the job in 10 minutes. Highly recommend these guys

Great service. Made a new car key that works very well just as the original key I had. Responded swiftly and came on very short notice

TLDR: A little disorganized but honest hardworking folks that got the job done cheaply. edit: So after having this experience, a manager reached out to me in hopes of making amends to the situation, which shows the company's commitment to making their service easy to use. I was offered a partial reimbursement to bring down the original price from $140 to $90, which was in my expected budget, and eventually due to a slightly delayed return process, they gave me back 75$, making the service one the cheapest I found in the area. Getting the reimbursement back was a little bit of headache, but ultimately it was done, and i am confident that the folks working at this company are honest hardworking people not looking to screw strangers over on the internet.

I bumped them up to 4 stars and would suggest other work with this business. They'd be a 5 star company if they used this experience with me to streamline the process for their future customers. Best of luck to the group in the future. Original Comment: Got the job done ultimately, but they're not clear with you that they're just a contractor for free lance folks.

Guy came very quickly which was a plus, and the owner checked in with me frequently to make sure it's going smoothly to both of their credit. However, it was extremely expensive. Prices were not clear from the get go, and even when I'd been asking for clarification i got specious answers. When just some random guy showed up with a grinder to cut my ulock, he initally asked me for roughly 200$ the service fee of 35$.

I had been expecting a bill around 90-120$ from the research i did elsewhere and what the guy (i suspect from high frequency of posts on this page the owner) on the inital phone call had led me to believe. We settled on $140 (including service fee) cash, which was higher than expected, but not as outlandish as the initial pitch. I found this behavior quite deceptive because you're incentivized to get a poor job done once you finally meet the individual because they'll insist on you paying the 35$ service charge regardless of if that person has the tools or the desired rates to complete the task. But ultimately the lock is off my bike, with the expected amount of damage to my bike, so at least thats handled.

Professional and accommodating. Only complaint was that they seemed very busy and there was a disconnect between scheduling and arrival times. Nonetheless they were great about customer service and I would absolutely hire them again.

Great experience. I called on a Sunday and unlike most "24 hour" services, they picked up immediately and got the process started. A technician was at our place in less than an hour after the first call was placed and the issue was resolved in less than 15 minutes. The communication throughout the process was timely, informative and professional. While I'm not looking forward to my next lock-related issue, if I do I will certainly use Bursky's services again.

Great service for Boston. Very professional and skilled. I highly recommend! I called late at night and the technician was prompt and very friendly.

Professional and quick service. Thank you Andrew for being quick and without inflicting damage on the property.

Burksy sent someone out quick and follow up during my wait. Andrew got the car open really quick, even in the rain(!), and I am super thankful! Easy to work with and great service.

My key was broken off into my lock, and I am extremely appreciative of how efficient and personable that Mike was. I called Bursky Locksmith and Mike was here in less than a half an hour. Reasonably priced and great.

I really appreciated the reassurance phone calls. After the technician called to confirm, the main office called me back to make sure he reached out to me. Then once the service was done they called to make sure everything went smoothly. The young man who fixed my lock was very pleasant and did a good job.

Andrew was very fast and polite. He explained all the steps of the procedure and did not take long at all to arrive. Super recomended!

The technician had addressed the issue with efficiency and very fast. Really friendly and professional

Absolutely wonderful! Andrew is amazing! I could not thank him enough for helping us when our deadbolt broke and we were locked out of our apartment. He is a godsend!

Mike was great! Came to beacon hill and helped get the lock replaced on a pretty old door. Very friendly and did a great job.

Andrew was a great help. He came out quick and got my car open in the rain. He was a huge help. Bursky followed up during my wait too to make sure everything was going okay. Great service!

Great customer service, fast service, very friendly, a great price. Thank you very much for the fast service today.

Fantastic, time-conscious service! They were continually focused on keeping me updated regarding the locksmith arrival time, and he finished the job efficiently upon arrival.

I called in the morning and had all new locks by afternoon. Mike is the best! Bursky Locksmith was fast, precise and courteous. I would recommend them to anyone.

Mike was prompt, courteous, and efficient. I locked myself out and within an hour he had shown up, unlocked my door, and replaced my lock. I recommend him to anyone who needs a locksmith.

Very quick to answer my call and send someone out to help. All in all very easy experience and very professional. Wouldn't hesitate to use them again!